Overview
At Quick Download Games (https://www.quickdownloadgames.com), we specialize in selling digital game activation codes for computer games, which are delivered electronically via email upon purchase. Due to the nature of digital goods, once a game code is delivered, it cannot be returned or revoked. We strive to provide clear information about this policy to ensure that you understand how refunds are handled before making a purchase.
By completing a purchase on our site, you agree to this refund policy.
1. Eligibility for Refunds
Because of the instant delivery and irreversible nature of digital game activation codes, refunds are generally not available once a game code has been delivered. However, we will consider refund requests under the following circumstances:
- Non-Delivery of Product: If you did not receive the activation code due to issues with email delivery or technical problems on our end, please contact us within 24 hours of purchase, and we will investigate and attempt to resend the code.
- Invalid or Defective Game Code: If the game code provided to you is invalid or does not work due to an error on our part, we will either provide you with a working replacement code or issue a full refund. You must provide proof (such as error messages or screenshots) that the code is defective, and we will verify the issue with the game provider.
- Duplicate Purchase: If you accidentally purchased the same product more than once, please contact us immediately. We will verify the duplicate purchase and provide a refund for one of the orders.
2. Refund Request Process
If you believe you are entitled to a refund based on the above criteria, please follow these steps:
- Contact Us: Send an email to sa***@qu****************.com with your order details, including your name, order number, and a description of the issue.
- Provide Supporting Documentation: For issues like invalid codes, include any error messages, screenshots, or other relevant documentation that can help us resolve the issue quickly.
- Review Process: Our customer support team will review your request within 2-3 business days. If your refund request is approved, we will issue the refund via the original payment method within 7 business days.
3. Non-Refundable Circumstances
Refunds are not available in the following situations:
- Change of Mind: We cannot offer refunds if you simply change your mind after receiving the game code.
- Compatibility Issues: It is your responsibility to ensure that the game is compatible with your system before purchasing. Refunds will not be issued if a game is incompatible with your computer, including but not limited to operating system or hardware issues.
- Unauthorized Use: We are not responsible for purchases made without your consent, such as unauthorized purchases by a third party using your account.
4. Exceptions and Special Cases
We understand that certain exceptional circumstances may arise that are not explicitly covered in this policy. If you encounter a unique issue or have a specific request, please contact our support team at sa***@qu****************.com, and we will work with you to find a fair resolution.
5. Customer Support
If you have any questions about our refund policy or need assistance with a purchase, please don’t hesitate to reach out to our customer support team. We are here to help resolve any issues you may experience.
6. Contact Information
If you need to request a refund or have any questions about this policy, please contact us:
Email: sa***@qu****************.com